Starting a homestay can be an exciting and profitable venture, especially in Malaysia, with its thriving tourism industry. However, new homestay owners often face challenges that can hurt their business if not managed carefully. Many first-time hosts make avoidable mistakes that can negatively impact guest experiences and profitability. To help you succeed, here are seven common mistakes new homestay owners make—and how to avoid them.
1. Underestimating the Importance of Cleanliness
One of the most common mistakes new homestay owners make is neglecting the importance of cleanliness. Guests expect a spotless environment, and a dirty property can lead to negative reviews and fewer bookings. Cleanliness should be a priority, as it’s one of the first things guests notice.
How to Avoid It:
Invest in regular cleaning services, or if you prefer to handle it yourself, create a strict cleaning checklist before each guest’s arrival. You can also hire a professional cleaning service like Stayrene’s to ensure that your homestay always meets high cleanliness standards.
2. Pricing Too High or Too Low
Setting the right price for your homestay is a balancing act. New owners often make the mistake of overpricing their property to maximize profits or underpricing it to attract guests. Both strategies can backfire.
How to Avoid It:
Research comparable properties in your area and set your price based on your homestay’s amenities, location, and guest demand. Tools like Stayrene’s dynamic pricing feature can help adjust your rates according to peak seasons and market trends, ensuring you get the best possible price without undervaluing your property.
3. Lack of Clear Communication with Guests
Miscommunication with guests can lead to confusion, dissatisfaction, and even cancellations. Failing to provide essential information such as check-in details, house rules, and local recommendations can negatively affect the guest experience.
How to Avoid It:
Set clear expectations from the beginning. Provide guests with all the necessary details, such as check-in/check-out procedures, contact information, and any rules or policies. Always be responsive to guest inquiries and confirm reservations in a timely manner.
4. Overlooking the Importance of Guest Reviews
Guest reviews are a powerful tool in attracting new visitors to your homestay. Many new hosts fail to actively seek feedback or respond to reviews, missing an opportunity to build credibility and improve their service.
How to Avoid It:
Encourage guests to leave honest reviews after their stay. Acknowledge positive feedback and professionally address any negative comments. By engaging with reviews, you show potential guests that you care about their experience and are committed to improving your property.
5. Neglecting Maintenance and Repairs
Ignoring routine maintenance or failing to address minor repairs promptly can lead to larger, more costly issues. Small problems, like broken fixtures or leaky faucets, can lead to poor reviews and unhappy guests.
How to Avoid It:
Regularly inspect your property and address maintenance issues as soon as they arise. Whether it’s a quick fix or a more significant repair, keeping your homestay in good condition will ensure guests have a positive experience. If you’re unsure where to start, professional property management services like Stayrene can help you stay on top of repairs and maintenance.
6. Not Offering Adequate Amenities
New homestay owners sometimes underestimate the importance of providing key amenities that enhance guest comfort. Simple things like fast Wi-Fi, clean linens, toiletries, and kitchen supplies can make a significant difference in guest satisfaction.
How to Avoid It:
Ensure your homestay is equipped with all the basic amenities guests expect. You don’t have to overdo it with extravagant features, but offering reliable Wi-Fi, comfortable beds, and a well-stocked kitchen will make guests feel more at home.
7. Failing to Promote Your Property
Even the best homestay won’t succeed if no one knows about it. Some new owners make the mistake of listing their property on only one platform and not actively promoting it.
How to Avoid It:
List your homestay on multiple booking platforms, such as Airbnb, Booking.com, and local websites. Don’t forget the power of social media—create an Instagram or Facebook page to showcase your homestay, share local travel tips, and engage with potential guests. A strong online presence will help you attract more visitors.
Conclusion
Starting a homestay in Malaysia can be a rewarding venture, but it’s essential to avoid these common mistakes that can hinder your success. By focusing on cleanliness, setting the right price, communicating effectively, addressing maintenance issues, and promoting your property, you’ll be well on your way to creating a successful and profitable homestay. With the right approach, your homestay will stand out, earning you great reviews and happy guests.
Leave a Reply